Support

Questions, problems, and data requests all go to the same inbox. Replies usually take a couple of days.

Contact

For anything about access, purchases, allowance, or service data, include your Support code. You will find it in MindDrop under Settings → Privacy & support, below the legal links. It is a pseudonymous lookup code, not an account, a password, or a secret, and it is the only way to find your records because MindDrop has no login.

What MindDrop 1.0 does

MindDrop captures a voice recording or a written thought, lets you review it, and can use OpenAI to turn it into an editable structured Note. Final Notes live locally in MindDrop and can be saved as Markdown to a Folder you choose.

After you give secure-processing consent, completed recording audio is sent through MindDrop's authenticated service to OpenAI for transcription. When you choose Process MindDrop, your reviewed transcript or written text is sent to OpenAI to structure the title, Note body, themes, and Key insights. MindDrop's backend does not retain any of that content.

Qualified content languages for version 1 are English, Dutch, German, French, and Spanish. MindDrop requires iOS 26 or later.

Included use and subscription

Three successfully processed MindDrops are included, with no time limit. After that, an optional monthly subscription includes 100 processed MindDrops and 300 voice minutes per billing period. The App Store shows the price in your local currency, and Apple handles the billing. Family Sharing is off.

Writing a Note yourself, using Notes you already saved, and saving Markdown to a Folder do not require an active subscription and do not use processing allowance.

Restore Purchases

If you reinstalled MindDrop, moved to a new iPhone, or the app does not recognise a subscription you are paying for, open the subscription screen in MindDrop and tap Restore. Make sure you are signed in to the same Apple Account that bought the subscription, then reopen the app.

Manage Subscription

To change or cancel your subscription, open Manage Subscription from MindDrop Settings. You can also do it without the app: Settings app → your name → Subscriptions → MindDrop.

Cancelling stops the next renewal. Your Notes stay on the device, and you keep full access to everything you already saved.

If something goes wrong

Recording does not start. MindDrop needs microphone permission. Open the Settings app → MindDrop → Microphone and turn it on, then reopen MindDrop and try again.
No connection. Transcription and processing need the network. On a weak connection, wait until you are back online. Your recording is already saved on the device.
Transcription failed. The recording is kept, not discarded. Open it from the Notes list, where it shows Needs transcription, and retry. You can also type the transcript yourself. A failed transcription does not use your allowance.
Processing failed or was interrupted. The MindDrop stays in the Notes list marked Needs review with your text intact. Retry Process MindDrop, or just save it as it is. Unfinished drafts are kept, never dropped.
Saving to your Folder failed. MindDrop always writes the Note locally before it tries your Folder, so nothing is lost. The Note shows Couldn't save to folder; open it and tap Retry. If it keeps failing, reconnect the Folder in Settings, which refreshes the permission MindDrop needs to write there.

Consent and service data

You can withdraw secure-processing consent at any time: MindDrop Settings → Privacy & support → Revoke consent. New transcription and processing stop. Existing Notes remain viewable, editable, deletable, and exportable.

To delete the pseudonymous access and usage metadata MindDrop's service holds, use Settings → Service data → Delete service data. You can also request a copy or a deletion by email with your Support code.

Deleting service data does not delete Notes saved on your device. Those are removed only by deleting them in MindDrop or deleting the app.